I'm facing a recurring issue with my Windows 10 PC, and I need some expert advice to troubleshoot this problem. Lately, I've been experiencing unexpected blue screen errors accompanied by system crashes. It happens randomly while I'm doing various tasks like browsing the web, playing games, or even when the computer is idle.
Here's what I've already tried:
- Checked for recent hardware changes: No new hardware installations or modifications within the past few months.
- Updated drivers: Used Device Manager to make sure all my device drivers are up to date.
- Ran Windows Memory Diagnostic: No issues found with my RAM.
- Scanned for malware/viruses: Conducted a full system scan using Windows Defender and Malwarebytes; both came back clean.
- Clean boot: Disabled non-essential startup programs and services to rule out software conflicts.
The error message displayed on the blue screen is "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED." After some research, I found that this particular error is usually related to faulty drivers or incompatible software.
Could you please provide guidance on how I can further diagnose and resolve this issue? Are there any additional steps or tools that may assist in identifying the root cause of these crashes? Also, if anyone has encountered a similar problem before and found a solution, please share your experience.
Thanks in advance for any help you can provide!