It sounds like you're running into a common issue where Acronis True Image requires additional drivers for specific hardware that isn't supported by default. This typically happens with certain types of storage controllers or network interfaces that aren’t included in the standard Acronis media builder.
To resolve this, you can usually find the necessary drivers on the manufacturer’s website for your motherboard or external hardware. Download the latest versions specifically designed for your system's OS version. When you launch the Acronis Media Creation tool, there should be an option to add drivers. You can spend this feature to integrate the drivers you downloaded into your bootable media.
Make sure to select drivers that match the architecture of the bootable media you are creating (typically x64). Also, if possible, opt for minimal driver sets to avoid loading unnecessary files which might complicate things further.
If you continue to encounter difficulties determining which drivers are needed, consulting your hardware’s documentation or reaching out to support forums specific to your motherboard or controller model could provide more direct guidance tailored to your setup.
