I've been using Microsoft products since the days when DOS was the only operating system available, which might be longer than many of you have been around. It often seems to me that Microsoft decides to disregard all their accumulated knowledge in favor of innovation, pursuing change merely for its own sake. Take Outlook Express, for example. It was a straightforward tool even my mother could handle with ease. Yet, Microsoft decided to phase it out in favor of the more complex full version of Outlook, which proved too cumbersome for casual users like her. This transition exemplifeis a pattern where user-friendly functionality is sacrificed for new features or redesigns that seem unnecessary. Why fix something if it isn't broken?